Online shops and e-commerce
Orders, delivery questions, returns and product posts pile up while you are packing boxes.
Today staff write the drafts and you approve them. Connections to email, chat, calendars and shops are being added one at a time, so early customers copy or send approved text themselves.
How your office would work
Four steps, from the message that arrives to the result you get.
What comes in
Customers asking where their order is
New orders and low stock
Product launches and new reviews
Your Colleo staff
Chat support
Orders & inventory
Content drafts
Reviews & reputation
You approve
Replies about delays and returns
Product posts for each channel
Replies to reviews
What you get
Customers answered in minutes, not hours
Posts ready every week
Stock problems flagged early
Every weekYour managers report on their teams, and the director sums up the week in one page.
One task, start to finish
- It arrivesWhere is my order? It was due Monday.
- Chat support draftsHi, thanks for your patience. Your parcel left our warehouse Monday and is with the courier. Here is the tracking link.
- You decideApprove. Sensitive wording is held for you every time.
- It is recordedThe result goes to the activity log, and your manager counts it in the weekly report.
Why it helpsThe same questions come every day, so most drafts are right the first time.
Why you stay in controlAnything about refunds or complaints waits for you.
Why it pays offOne office replaces separate tools for support, posting and reviews.
Start small, add staff as you grow
Starter $39 / month
Begin with one member of staff.
Chat support
Team $129 / month
Up to four staff.
Chat support
Orders & inventory
Content drafts
Reviews & reputation
Office $349 / month
Up to ten staff, with the director's weekly summary.
Chat support
Orders & inventory
Content drafts
Reviews & reputation
See this office at work for your business
Colleo is in private pilot. Tell us about your business and we will set up the staff above.