Software, SaaS and startups
Support tickets, updates and marketing all compete for a small team's time.
Today staff write the drafts and you approve them. Connections to email, chat, calendars and shops are being added one at a time, so early customers copy or send approved text themselves.
How your office would work
Four steps, from the message that arrives to the result you get.
What comes in
Support tickets and bug reports
Product updates
Sign-ups and leads
Your Colleo staff
Technical support
Chat support
SEO & blog
Sales follow-up
You approve
Troubleshooting replies from your docs
Release notes and blog posts
Lead follow-ups
What you get
Tickets answered from your own documentation
Articles and posts published steadily
Leads followed up
Every weekYour managers report on their teams, and the director sums up the week in one page.
One task, start to finish
- It arrivesI get an error when I upload a CSV over 5 MB.
- Technical support draftsStep-by-step instructions from your docs on the file limit and how to split the file, with a note to escalate if it persists.
- You decideApprove. Sensitive wording is held for you every time.
- It is recordedThe result goes to the activity log, and your manager counts it in the weekly report.
Why it helpsTickets that your docs already answer stop reaching your engineers.
Why you stay in controlSEO articles and update posts keep the product visible.
Why it pays offThe analyst's weekly numbers show what to build and promote next.
Start small, add staff as you grow
Starter $39 / month
Begin with one member of staff.
Technical support
Team $129 / month
Up to four staff.
Technical support
Chat support
SEO & blog
Sales follow-up
Office $349 / month
Up to ten staff, with the director's weekly summary.
Technical support
Chat support
SEO & blog
Sales follow-up
See this office at work for your business
Colleo is in private pilot. Tell us about your business and we will set up the staff above.